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Privacy Policy

Policy for Management of Personal Information

This document describes the policy of Eli Sky, Psychologist, for the management of her  clients’ information.  The psychological service provided is bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000.

Client Information

Client files are held in a secure filing cabinet which is accessible only to Eli Sky.  The information on each file includes personal information such as name, address, contact phone numbers, and other information which is relevant to the psychological service being provided.

Purpose of holding information

The information is gathered as part of the assessment, diagnosis and treatment of a client’s condition or circumstances and is seen only by Eli Sky and with a client’s consent may be passed onto a third party. The information is retained in order to record what happens during sessions, and enables me to provide a relevant, informed psychological service as well as for charting and evaluating progress.  Sometimes clients forget how far they have advanced from their first session. Keeping a record allows the client and psychologist to have an objective record of changes made and what has worked well.

Requests for access to client information and disclosure of client information

At any stage clients may request to see the information about them kept on file.  This may involve discussing the contents with clients or giving them a copy.  All requests by clients for access to information held about them should be lodged with Eli Sky. These requests will be responded to within five working days and an appointment will be made if necessary for clarification purposes.

With the consent of clients, information can be provided to relevant third parties for medical or legal purposes. For example, when you are referred by a GP or Psychiatrist, these practitioners will require a progress and evaluation report. This will be discussed with you during your first session and you will be asked to sign a consent form for your information to be passed on to the third party. 

If you have been referred through a forensic service, then you may be under court orders to allow your information to be provided to a relevant Government service. For legal requests, client information will be provided as required by court orders and by relevant Qld Corrective Services personnel for forensic matters. A consent form will also be provided for your convenience.

Any client file may be subject to subpoena in legal matters and the possibility of this will be discussed with clients at the first session.


If you have concerns about the management of your personal information, please discuss this with me so the matter can be rectified. Upon request you can obtain a copy of the National Privacy Principles, which describe your rights and how your information should be handled.  If you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042.

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